Customer Support

FAQs

Q: How can I pay for my order?
A:
We accept certain local payment methods including Wing, True Money and Direct Bank Transfer (ABA Bank only). When using local money transfer payment, we will pay all the service fees. Customer is required to pay in advance or place order at our partner stores.

Q: How does Alanka products ship?
A: We provide Free shipping for most location in Phnom Penh, and extra from $1 to $2.5 to all provinces. Within Phnom Penh, the product usually take 1-2 days to deliver to you. For the rest of the provinces, our delivery man will contact you for details once you place your order.

Q: How do I change my order?
A: If you want to change to a different bracelet, size, or color after the order is made, please kindly check the order status in Orders in My Account page. If the current status is “Processing”, you can simply give us a call as soon as possible. However, if the current status is “Shipped”, you will need to pay the shipping cost $2.

Q: What if I have received the defective or wrong product?
A: We have a return or replacement policy which applies to our store under certain conditions if the product arrived damaged or is the wrong product. Therefore, we suggest our customers check the product immediately before the delivery man leaves.


Jewelry Care

ALANKA jewellery will be naturally beautiful for a very long time. However, you need to know how to care for your jewellery, and we’re here to help! Our main beads are made of 316L Stainless Steel. To keep your jewelry in its best condition, please follow our care tips as suggested below.

  • Do not wear your jewelry while performing manual tasks, or playing sports.
  • Do not drop your jewelry on hard surfaces, which can cause scratches.
  • Try not to over stretch your elastic cord bracelet out, as this can cause the elastic cord to loosen.
  • Should always store your jewelry in provided jewelry bag individually.
  • Gently wipe your jewelry to remove oils, moisture and debris with a very soft cloth.

How to clean your jewelry at home Take a dish of warm water and pour a few drops of mild dish washing liquid, then take a lint free cloth and dip the cloth in water, take the cloth out of water and gently wipe the surface of the jewelry holding it firmly in your hand. You must wipe it gently to avoid any possibility of scratching the jewelry while cleaning. Once you complete wiping with the mild dish washing liquid, bring another dish of warm water and dip you jewelry in it to rinse. Finally, before wiping it off with a clean and dry cloth you must make sure there are no bubbles or soap residue left on the ring.


How to Measure Your Wrist

We will make sure your bracelets fits you nicely. To do so you will need to measure your wrist by yourself at home, or visit any of our partner shops. Please see the picture below to see how to measure your wrist. When measuring your wrist, stay as close to your hand as possible, like the wrist size in the picture shown above indicates the size of 18cm. Save Save Save Save Save Save


Warranty & Services

ALANKA products come with limited warranty. We will repair or replace both elastic and nylon cords for free of charge up to 3 months from purchase date. Please keep your receipt as the original proof of purchase warranty. Please send us an email or give us a call for further details.

Services If your purchase is beyond the warranty date or the damage is not covered by our warranty, we are still able to provide you services to repair your jewelry. Please contact us for more details on service fee.